Terms of Service

§ 1 Scope and provider

The Kivvo platform (“Kivvo”, the “Platform”) is operated by INOVA LAB SHPK, Bulevardi Gjergj Fishta, Shk 2, Nd 146, Ap 19, Kodi Postar 1001, Tiranë, Albania (“we”, “us”). These Terms govern (a) the use of the organizer dashboard and related services by event organizers (“Customers”) — offered to companies, organizations and other entrepreneurs, not to consumers — and (b) the use of the Kivvo participant app and event pages by event participants (“Participants”) as part of a Customer’s event. Deviating terms of a Customer apply only with our written consent.

§ 2 Services

Kivvo is a cloud-based software service for running events: registration forms with payments, a participant app (schedule, check-in, announcements, chat, groups, goals, feedback, live polls, resources), an organizer dashboard with rooming, finances and reporting, and related features. Customers and Participants receive a non-exclusive, non-transferable right to use the Platform for the duration of their agreement or event. We continuously develop the Platform and may modify or replace individual features, provided the overall character of the service is preserved.

§ 3 Accounts and contract formation

Customer accounts are set up together with us after a demo or contact request; the contract is formed when we confirm the account or when an order form is signed. Participant accounts are created through a Customer’s registration form or personal invitation. All information provided must be truthful and complete. Access credentials (including sign-in codes and invite links) are personal and must be kept confidential; you are responsible for activity on your account.

§ 4 Customer obligations

The Customer is solely responsible for its events and all content it creates or distributes through the Platform. The Customer warrants that the data it collects from Participants — in particular through custom registration form fields — is collected lawfully and in compliance with applicable data protection law (in particular the GDPR), and that it has an adequate legal basis for all such processing. Use of the Platform for unlawful purposes or in violation of third-party rights is prohibited.

§ 5 Participant conduct

Participants shall treat others with respect. Posting unlawful, harassing or otherwise inappropriate content is prohibited. The Platform provides moderation tools (report, block, mute); Customers and we may remove content or suspend accounts that violate these Terms. Organizers can see announcement and official-channel reach, but never Participants’ private messages.

§ 6 Content and licenses

Users retain all rights to content they post. You grant us the limited, non-exclusive license required to store and display that content to its intended audience within the Platform. All intellectual property in the Platform itself remains ours; copying, reverse engineering or sublicensing the Platform is prohibited. We reference a Customer’s name or logo in our marketing only with the Customer’s consent, revocable at any time with effect for the future.

Map data displayed in the Platform is provided by Google Maps. Use of the map features is additionally governed by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

§ 7 Payments

Payments are processed by Stripe. Where Participants pay registration fees, the contract for the event is formed directly between the Participant and the Customer; we are not a party to it. The Customer is responsible for pricing, taxes, invoicing and refunds towards its Participants. Fees for the Platform itself are agreed with the Customer and are exclusive of VAT where applicable.

§ 8 Availability and maintenance

We aim for high availability but do not guarantee uninterrupted operation. Excluded from any availability commitment are downtime caused by force majeure, by third-party services (hosting, payment, push, email and map providers), by scheduled maintenance announced in advance, and by circumstances within the Customer’s or Participant’s sphere.

§ 9 Liability and indemnification

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For simple negligence we are liable only for the breach of essential contractual obligations and limited to the foreseeable damage typical for this type of contract, capped at the total fees paid by the Customer in the twelve months preceding the event giving rise to the claim. The Customer indemnifies us against third-party claims arising from its unlawful use of the Platform or unlawful data collection through its forms.

§ 10 Data protection

The parties comply with applicable data protection law. Where we process personal data of Participants on a Customer’s behalf, our Data Processing Agreement (kivvo.app/dpa) forms part of the contract. Details on how we handle personal data are set out in our Privacy Policy (kivvo.app/privacy).

§ 11 Term and termination

The term of a Customer agreement follows the individual order; either party may terminate for good cause, in particular in the event of serious or repeated violations of these Terms. Upon termination, access to the Platform ends; the Customer may request an export of its data within 30 days, after which data is deleted in accordance with the Data Processing Agreement.

§ 12 Changes to these Terms

We may amend these Terms with at least 30 days’ advance notice by email or in-product notification. If the Customer does not object within 30 days of notification, the amended Terms apply. In case of objection, either party may terminate the agreement at the date the amendment would have taken effect.

§ 13 Final provisions

The law of the Republic of Albania applies, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction for disputes with Customers is Tiranë, Albania. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected. Questions about these Terms: contact@kivvo.app.