Terms of Service

§ 1 Scope and provider

The Kivvo platform (“Kivvo”, the “Platform”) is operated by INOVA LAB SHPK, Bulevardi Gjergj Fishta, Shk 2, Nd 146, Ap 19, Kodi Postar 1001, Tiranë, Albania (“we”, “us”). These Terms govern (a) the use of the organizer dashboard and related services by event organizers (“Customers”) — offered to companies, organizations and other entrepreneurs, not to consumers — and (b) the use of the Kivvo attendee app and event pages by event attendees (“Attendees”) as part of a Customer’s event. Deviating terms of a Customer apply only with our written consent.

§ 2 Services

Kivvo is a cloud-based software service for running events: registration forms with payments, a attendee app (schedule, check-in, announcements, chat, groups, goals, feedback, live polls, resources), an organizer dashboard with rooming, finances and reporting, and related features. Customers and Attendees receive a non-exclusive, non-transferable right to use the Platform for the duration of their agreement or event. We continuously develop the Platform and may modify or replace individual features, provided the overall character of the service is preserved.

§ 3 Accounts and contract formation

Customer accounts are set up together with us after a demo or contact request; the contract is formed when we confirm the account or when an order form is signed. Attendee accounts are created through a Customer’s registration form or personal invitation. All information provided must be truthful and complete. Access credentials (including sign-in codes and invite links) are personal and must be kept confidential; you are responsible for activity on your account.

§ 4 Customer obligations

The Customer is solely responsible for its events and all content it creates or distributes through the Platform. The Customer warrants that the data it collects from Attendees — in particular through custom registration form fields — is collected lawfully and in compliance with applicable data protection law (in particular the GDPR), and that it has an adequate legal basis for all such processing. Use of the Platform for unlawful purposes or in violation of third-party rights is prohibited.

§ 5 Attendee conduct

Attendees shall treat others with respect. Posting unlawful, harassing or otherwise inappropriate content is prohibited. The Platform provides moderation tools (report, block, mute); Customers and we may remove content or suspend accounts that violate these Terms. Organizers can see announcement and official-channel reach, but never Attendees’ private messages.

§ 6 Prohibited content and conduct

The Platform — including events, communities, groups, chats, profiles, photos, registration forms and every other surface — may not be used for, and no user may post, organize, promote, sell, solicit or facilitate, any of the following:

• Illegal activity — any use of the Platform for a purpose that violates applicable law, or to plan, promote or carry out criminal activity of any kind.
• Prostitution and sexual services — prostitution, escort services, sexual solicitation, or events and groups whose purpose is to arrange or advertise commercial sexual services.
• Sexual exploitation and trafficking — human trafficking, forced labor, sexual exploitation of any person, and the sharing of intimate imagery without the consent of the person depicted.
• Child endangerment — zero tolerance: any sexual, exploitative or endangering content involving minors results in immediate account termination and, where required, a report to law enforcement and the competent authorities.
• Pornography and nudity — pornographic material, sexually explicit content, nudity, and sexually suggestive imagery in profiles, events, groups, photos or messages.
• Harassment and bullying — harassment, bullying, intimidation, shaming, stalking, unwelcome sexual advances, publishing others’ private information without consent (“doxxing”), and threats of any kind.
• Hate and discrimination — content or conduct that attacks, demeans or incites hatred or violence against people on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age or any comparable characteristic.
• Violence and dangerous organizations — threats or glorification of violence, terrorist or violent extremist content, criminal organizations, and events that put attendees or others at foreseeable risk of physical harm.
• Self-harm — content that promotes, encourages or glorifies suicide, self-injury or eating disorders.
• Illegal or regulated sales — the sale, distribution or facilitation of illegal drugs and controlled substances; firearms, ammunition, explosives or other weapons; counterfeit or stolen goods; endangered species or products derived from them; and any other goods or services whose sale is unlawful.
• Fraud and deception — scams, phishing, pyramid and Ponzi schemes, fake or misleading events, impersonation of another person or organization, fake accounts, and misleading claims of affiliation.
• Gambling — unlicensed gambling, betting events with buy-ins, and unlawful raffles or lotteries.
• Harmful misinformation — content that is demonstrably false and likely to cause real-world harm, including dangerous health misinformation.
• Spam and platform abuse — unsolicited advertising, repetitive or irrelevant messaging, scraping or harvesting of member data, creating accounts to evade a block, ban or suspension, and any attempt to probe, disrupt or gain unauthorized access to the Platform, including distributing malware.
• Privacy violations — collecting sensitive personal data (such as government identification numbers or payment credentials) through events or forms without a lawful basis and a genuine need.
• Intellectual property infringement — posting content that infringes copyrights, trademarks or other third-party rights.
• Animal abuse — events or content involving the abuse, illegal hunting or trafficking of animals.

Enforcement. We may remove content, cancel events, and restrict, suspend or terminate accounts and Customer agreements that violate this section — without prior notice where the violation is serious, and without refund of fees. Where the law requires or permits it, we cooperate with law enforcement and report violations to the competent authorities. Suspected violations can be reported through the in-app reporting tools or to contact@kivvo.app.

§ 7 Content and licenses

Users retain all rights to content they post. You grant us the limited, non-exclusive license required to store and display that content to its intended audience within the Platform. All intellectual property in the Platform itself remains ours; copying, reverse engineering or sublicensing the Platform is prohibited. We reference a Customer’s name or logo in our marketing only with the Customer’s consent, revocable at any time with effect for the future.

Map data displayed in the Platform is provided by Google Maps. Use of the map features is additionally governed by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

§ 8 Payments

Payments are processed by Stripe. Where Attendees pay registration fees, the contract for the event is formed directly between the Attendee and the Customer; we are not a party to it. The Customer is responsible for pricing, taxes, invoicing and refunds towards its Attendees. Fees for the Platform itself are agreed with the Customer and are exclusive of VAT where applicable.

§ 9 Availability and maintenance

We aim for high availability but do not guarantee uninterrupted operation. Excluded from any availability commitment are downtime caused by force majeure, by third-party services (hosting, payment, push, email and map providers), by scheduled maintenance announced in advance, and by circumstances within the Customer’s or Attendee’s sphere.

§ 10 Liability and indemnification

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For simple negligence we are liable only for the breach of essential contractual obligations and limited to the foreseeable damage typical for this type of contract, capped at the total fees paid by the Customer in the twelve months preceding the event giving rise to the claim. The Customer indemnifies us against third-party claims arising from its unlawful use of the Platform or unlawful data collection through its forms.

§ 11 Data protection

The parties comply with applicable data protection law. Where we process personal data of Attendees on a Customer’s behalf, our Data Processing Agreement (kivvo.app/dpa) forms part of the contract. Details on how we handle personal data are set out in our Privacy Policy (kivvo.app/privacy).

§ 12 Term and termination

The term of a Customer agreement follows the individual order; either party may terminate for good cause, in particular in the event of serious or repeated violations of these Terms. Upon termination, access to the Platform ends; the Customer may request an export of its data within 30 days, after which data is deleted in accordance with the Data Processing Agreement.

§ 13 Changes to these Terms

We may amend these Terms with at least 30 days’ advance notice by email or in-product notification. If the Customer does not object within 30 days of notification, the amended Terms apply. In case of objection, either party may terminate the agreement at the date the amendment would have taken effect.

§ 14 Final provisions

The law of the Republic of Albania applies, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction for disputes with Customers is Tiranë, Albania. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected. Questions about these Terms: contact@kivvo.app.